How to Deal with Real Estate Commission Complaints: Advice from a Real Estate Broker
If you’re a real estate broker, you know that complaints are bound to happen. No matter how good of a job you do or how much your clients love you, there will always be someone unhappy with the commission they paid. This post will discuss some tips for dealing with a real estate commission complaint from clients.
Stay professional
Even if you’re angry or frustrated with the situation, never lose your temper with the client. Remember that they are the ones who are unhappy, not you. Respond to their complaints politely and respectfully, and do your best to resolve the situation.
Listen to their concerns
Before you can address a client’s real estate commission complaint, you first need to understand what they’re complaining about. Listen to their concerns, and ask questions if necessary. Only once you fully understand the problem can you begin to look for a solution.
Offer a solution
Once you know what the problem is, offer a solution. If possible, try to find a way to refund some of the client’s commission. However, be sure to comply with any state or federal regulations that may apply in this situation.
Follow up
After you’ve offered a solution, follow up with the client to ensure they’re satisfied. If not, see if there’s anything else you can do to help them. This may include giving them a refund or compensation in some other form.
Dealing with a real estate commission complaint can be frustrating for both brokers and clients alike. However, by following these tips, you can hopefully turn a negative situation into a positive one.
