When it comes to working with anyone in the HVAC industry, the average customer is already at a disadvantage. Many of us do not understand what is happening with our air conditioner, which is why we need to call air conditioning contractors in the first place! You might feel vulnerable or worried about the repair timelines. Like in all relationships, working with air conditioning contractors requires clear communication for the best results.
Clear communication begins from the first interaction with your air conditioning contractors. There is nothing wrong with having a list of questions written out if you think you will forget them once you are on the phone- in fact, many people do! Asking clear, specific questions about time frames, repairs needed, how long it will take, and if you can see the repairs yourself is common practice and encouraged by many honest and reputable air conditioning contractors.
Once you have an air conditioning contractor ready to come and work on your repairs, don’t be afraid to ask for an explanation. While you might not understand your air conditioner, a quality air conditioner contractor should be able to explain to you what is needed and why. Furthermore, they should be able to show you what is broken and what part is needed to make the repairs.
While it might seem invasive to ask questions like these of an air conditioning contractor, the fact is that there are some bad seeds out there that might overcharge or complete unnecessary repairs. Establishing a line of communication like this can help to prevent these from becoming your issues. Be sure to consider these points the next time your air conditioner breaks down on a warm, sunny day.